Privacy policy

Privacy Policy

Effective Date: 30 June 2026
Last Updated: 30 June 2026

Introduction

This Privacy Policy explains how HOM Stays, a trading name of LPO Holdings Ltd ("we", "us", "our"), collects, uses, stores and protects your personal information when you visit our website, contact us or use our services.

Our website is hosted by Shopify, which provides the technology that enables us to operate our website and deliver our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

HOM Stays is operated by:

LPO Holdings Ltd
Trading as HOM Stays

Unit B2/B3
Sylvester Street
Mansfield
Nottinghamshire
NG18 5QP
United Kingdom

Email: hello@homstays.co.uk

LPO Holdings Ltd is the Data Controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Information We Collect

The information we collect depends on how you interact with our website and services.

We may collect:

Contact Information

Name
Email address
Telephone number
Company name
Property address

Enquiry Information

Information submitted through our contact forms
Details about your holiday let or accommodation business
Messages you send to us
Documents and photographs you choose to provide

Technical Information

When you visit our website we may automatically collect:

IP address
Browser type
Device information
Operating system
Time zone
Website usage information
Pages visited
Time spent on pages
Referring websites
Cookies and similar technologies

Communications

Information you provide when contacting us by:

Email
Telephone
Website forms
Social media
Live chat (if available)

How We Collect Information

We collect information:

Directly from you when you contact us.
When you complete forms on our website.
When you request a quotation or consultation.
When you enquire about our services.
Automatically through cookies and similar technologies.
From Shopify where necessary to operate our website.
From trusted service providers who assist us in operating our business.

How We Use Your Information

We use your information to:

Respond to enquiries.
Arrange consultations.
Carry out holiday let audits.
Provide property management services.
Prepare quotations.
Manage our relationship with clients.
Improve our website.
Monitor website performance.
Protect against fraud.
Maintain website security.
Comply with legal obligations.
Respond to legal requests.
Enforce our terms and policies.
Communicate important service information.

Where you have given your consent, we may also send occasional marketing communications about:

New services
Business updates
Industry news
Promotions
Helpful resources

You may unsubscribe from marketing communications at any time.

Lawful Basis for Processing

Depending on the circumstances, we process your personal information because:

You have given consent.
Processing is necessary to perform a contract.
Processing is required by law.
Processing is necessary for our legitimate business interests.

Sharing Your Information

We do not sell your personal information.

Where necessary, we may share information with trusted third parties including:

Shopify
Website hosting providers
Cloud storage providers
IT support providers
Analytics providers
Email providers
Professional advisers
Accountants
Solicitors
Government authorities where required by law

These organisations are only permitted to process your information where necessary and are expected to keep it secure.

Shopify

Our website is powered by Shopify.

Shopify may process certain technical information necessary to host and operate our website. This may include information relating to your device, browser, IP address and interactions with the website.

To learn more about how Shopify processes personal information, please refer to Shopify's own Privacy Policy.

Cookies

Our website uses cookies and similar technologies.

Cookies help us:

Keep the website secure.
Improve website performance.
Remember preferences.
Understand how visitors use our website.
Improve user experience.

You can manage or disable cookies through your browser settings. Some website functionality may not operate correctly if cookies are disabled.

Third Party Services

Our website may use trusted third-party services including:

Shopify
Google Analytics (if enabled)
Microsoft Clarity (if enabled)
Meta Pixel (if enabled)
Embedded video providers such as YouTube or Vimeo

These providers have their own privacy policies governing how they process personal information.

International Transfers

Some of our service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented in accordance with UK data protection law.

Data Security

We take reasonable technical and organisational measures to protect your information against:

Loss
Theft
Misuse
Unauthorised access
Disclosure
Alteration
Destruction

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We only retain your personal information for as long as necessary to:

Provide our services.
Meet legal obligations.
Resolve disputes.
Enforce agreements.
Protect our legitimate interests.

When information is no longer required it will be securely deleted or anonymised.

Your Rights

Subject to UK GDPR, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Restrict processing.
Object to processing.
Request portability of your data where applicable.
Withdraw consent where processing relies upon consent.

Requests may be submitted using the contact details below.

Third Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites.

We recommend reviewing their privacy policies before providing any personal information.

Children's Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that information has been collected from a child, we will take reasonable steps to delete it.

Complaints

If you have concerns about how we process your personal information, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business operations.

The latest version will always be published on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise any of your data protection rights, please contact: